SMS for E-commerce: Gain the trust and loyalty of your customers with an efficient low-cost service!
The e-commerce service took time to gain its space in the country due to the insecurity and resistance presented by the public while the service was not very popular, but today e-commerces are gaining more and more strength and carving out their space in the market.
However, to gain the trust of your customers and their loyalty, it is necessary to show how responsible your company is and how much it cares about them, reassuring them about the delivery and quality of the purchased product.
But how to communicate with your customer, gaining their trust?
Email, which is often used as the main means of contact between e-commerce and customer, is efficient but does not provide the sense of security, closeness, and agility that sometimes becomes necessary.
To solve this need, the SMS service for E-commerce emerges, which presents several automating advantages for your business and is also capable of generating closeness at a low cost.
Sending strategies to highlight your e-commerce:
Understand some processes that can be facilitated and made safer for your customer through the use of SMS for E-commerce.
CONFIRMATION OF PURCHASE
At the moment a customer makes a purchase on your e-commerce, they receive an SMS informing them that the purchase was successfully completed.
CONFIRMATION OF PAYMENT
When the product's value is deposited into your store's account, the buyer receives an SMS confirming the payment.
SHIPPING NOTICE
Notification to the customer informing that the requested product has left your stock for delivery, providing the tracking number from the post office or the code from your e-commerce where they can track the journey of the goods.
DELIVERY CONFIRMATIONS
SMS requesting confirmation of delivery and service evaluation, so you can demonstrate your concern for the customer and also have the possibility of receiving feedback on the delivery service you are hiring.
RELATIONSHIP
You can send SMS messages to keep in touch with your customer post-sale, giving tips on how to use the product and other curiosities that may be interesting to their profile.
LOYALTY
The communication channel can also be used in the long term, always informing this potential customer about offers, benefits, and new products from your brand.
Benefits of SMS for E-commerce from Kaizen
Experts in high-performance digital marketing operating the service.
Service integrated with Kaizen's e-commerce system (Magento).
Performance analysis and monitoring conducted by specialists.
High efficiency service with low investment cost.