SMS for E-commerce: Earn your customers' trust and loyalty with an efficient, low-cost service!
The e-commerce service took a while to gain its space in the country, due to the insecurity and resistance shown by the public while the service was not very popular, but today e-commerce is gaining more and more strength and conquering its space in the market.
But to gain your customers' trust and loyalty, you need to show how responsible and caring your company is, reassuring them about the delivery and quality of the product purchased.
But how do you communicate with your customer and gain their trust?
Email, which is often used as the primary means of contact between e-commerce and customers, is efficient but fails to provide the feeling of security, proximity, and agility that is sometimes necessary.
To address this need, SMS services for e-commerce emerge, offering several automation benefits for your business and generating proximity at a low cost.
Shipping strategies to make your e-commerce stand out:
Understand some processes that can be made easier and safer for your customers through the use of SMS for Ecommerce.
PURCHASE CONFIRMATION
When a customer makes a purchase on your e-commerce site, they receive an SMS informing them that the purchase was successful.
PAYMENT CONFIRMATION
When the product value is deposited into your store account, the buyer receives an SMS confirming payment.
SHIPPING NOTICE
A notice to the customer informing them that the requested product has left your stock for delivery, providing the tracking number or your e-commerce code so they can track the merchandise's journey.
DELIVERY CONFIRMATIONS
SMS requesting confirmation of delivery and evaluation of the service, so that you can demonstrate your concern for the customer and also have the possibility of having an evaluation of the delivery service you are hiring..
CUSTOMER
You can send SMS messages to stay in touch with your customer after the sale, providing tips on how to use the product and other interesting facts that may be relevant to their profile.
LOYALTY
This communication channel can also be used long-term, constantly informing potential customers about offers, benefits, and new products from your brand.
Benefits of Kaizen's SMS for Ecommerce
High-performance digital marketing experts operating the service.
Service integrated with Kaizen's e-commerce system (Magento).
Performance analysis and performance monitoring carried out by experts.
High efficiency service with low investment value.
